Leaving Legacy Behind: Driving Modernization with Guidewire
How a phased approach to claims modernization is enabling long-term growth and stability for Capital Insurance Group.
The client
Capital Insurance Group (CIG) is the leading Property & Casualty insurer in the Western U.S., offering personal, commercial and agriculture insurance for 125 years.
The business objective
CIG began an enterprise-wide modernization of its core systems in 2014. Facing changing business needs and increased competition, the company needed more flexibility and agility from its foundational platforms.
While launching commercial lines on PolicyCenter set the foundation, changing circumstances led the team to reassess the roadmap and turn their focus to claims — implementing ClaimCenter before moving other lines.
CIG chose X by 2 to lead the ClaimCenter implementation, citing our insurance expertise, proven core-system experience, and reputation as a collaborative, unbiased advisor.
The work
From planning and mobilization through delivery and change management, CIG engaged X by 2 to ensure successful execution of its ClaimCenter implementation.
We planned a phased approach, provided program and technical leadership, and involved CIG staff from day one to build self-sufficiency beyond the end of the project.
The business outcome
The modernization delivered stronger business controls and efficiencies, enhanced customer service and communication, and greater system stability and flexibility.
The phased strategy positioned CIG for long-term growth and stability, with a modern claims foundation and a team equipped to carry the work forward.
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