Claims Modernization
Strategy, architecture and program leadership for the multi-year implementation of the Guidewire ClaimCenter platform.
The client
A Fortune 500 insurer.
The business objective
Handling claims accurately, efficiently and quickly is essential for insurers. This insurer's legacy claims administration platform was no longer up to the task — they needed a modern system to keep up with business changes, reduce loss adjustment expenses and leakage.
The solution needed better management of the claims lifecycle and tasks, improved integration, better enforcement of business rules, finer-grained data collection and more effective workload and resource management for branch managers.
The work
The insurer engaged X by 2 for a comprehensive, objective analysis to choose the best-fit claims solution for their distributed claims organization and business processes.
We performed and facilitated a buy vs. build analysis and total-cost-of-ownership recommendation, which led to a decision to buy — then ran the package evaluation and helped select Guidewire ClaimCenter.
We continued by mobilizing the implementation team, developing the initial roadmap, and providing overall program, technical and architecture leadership through the rollout of major lines of business.
The business outcome
Our objective analysis of the full spectrum of options helped facilitate a clear, consensus-oriented decision between business and IT stakeholders.
At the time, this was the largest, most complex and most strategic IT initiative for the Fortune 500 insurer. X by 2 provided program, technical and architecture leadership throughout.
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